TRICARE walk-in service ends April 1 Published March 11, 2014 By Master Sgt. Michael Lewandowski 92nd Medical Group FAIRCHILD AIR FORCE BASE, Wash. -- Continental U.S. TRICARE Service Centers will discontinue walk-in service April 1, 2014. By eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. However, it is important for beneficiaries to know the change does not affect TRICARE benefits or health care delivery. Many of the actions typically serviced at the TSC can be accomplished via existing call centers and websites. Find out more at www.tricare.mil/TSC. Patients with the 92nd Medical Group still have a wide variety of secure, electronic customer service options available through www.tricare.mil. The new "I want to....." feature puts everything beneficiaries want to do online right on the front page of www.tricare.mil. Additionally, when walk-in service ends April 1, beneficiaries who prefer more one-on-one support can call United Healthcare Military & Veterans at 1-877-988-WEST (1-877-988-9378) for enrollment and benefit assistance. Beneficiaries can get 24/7 TRICARE benefit information at www.tricare.mil and make enrollment and primary care manager changes at www.tricare.mil/enrollment. Go to www.tricare.mil/contactus to select from a number of customer service options. The 92nd MDG is committed to providing top quality medical care to our beneficiaries. Please contact our local beneficiary services office at (509) 247-5575 for questions regarding enrollment and registration concerns. Our Beneficiary Counseling and Assistance Coordinator and Debt Collection Assistance officer can be reached at (509) 247-4108 to assist with any billing concerns. For questions or concerns regarding the TRICARE Service Center closure please call (509) 247-2675.