Technical Problems lead to halt of Air Force travel and military pay processing Published May 12, 2009 Air Mobility Command Public Affairs SCOTT AIR FORCE BASE, Ill. -- During the week of May 4 to 8, as migration of the Air Force Material Command workload to the Air Force Financial Services Center was taking place, AFFSC encountered a significant technical problem that resulted in an immediate halt to all travel and military pay processing. According to Air Mobility Command's Financial Management leadership, the cause is technically complex. However, the Defense Information Systems Agency and Secretary of the Air Force Office of Warfighting Integration and Chief Information Officer experts have stated they believe this problem emerged as AFFSC reached its capacity on the number of concurrent users, while completely filling out the library storage capacity. As soon as problems were noticed, AMC/FM, AFMC, AFFSC, SAF/FMP, SAF/XC and DISA all began diligently working to straighten out these issues. Collaboration included numerous teleconferences between all AF comptrollers and senior leaders. As of May 11, a fix has not been found. However, it is being worked with utmost urgency and will continue to be until a resolution is found. The Vice Chief of Staff of the Air Force was briefed on this issue May 8. AMC/FM is working closely with AFFSC to develop a temporary set of work around procedures that should allow for a limited set of documents (TDY advances, Accrual payments for deployed members, etc) to be transferred to AFFSC to be processed as the system will allow. Additionally, procedures have been set up for high priority cases. These types of procedures have been sent to our wings for implementation starting May 11 and will continue until the issues are resolved. AMC is one of only two commands with responsibility for processing military pay documents, so for AMC-serviced members, only travel voucher processing is impacted. Other commands transferred both travel and military pay functions. Another plus, according to AMC/FM is AMC has much experience with the proposed workaround process, which will allow for our wings to begin sending their appropriate documents to AFFSC first thing in the morning on May 11. AMC wings began transferring their travel voucher processing function to AFFSC in February and March of 2008.