TRICARE Seeks and Listens to input on its new web site Published Oct. 9, 2007 FALLS CHURCH, Va. -- When the TRICARE Management Activity launched its new Web site in July, their objective was to make it easier for beneficiaries to find the information they need about their benefit. With close to 900,000 visitors in its first full month, the Web site appears to be quite popular, and valuable feedback from many of those visitors is helping TRICARE make the site even better. "As we learn directly from our beneficiaries what's important for them to find quickly what information they want most, we are working to make our Web site even more useful to everyone who needs to know more about their TRICARE benefit," said Army Maj. Gen. Elder Granger, deputy director, TRICARE management activity. One obvious example of a recent change for the good is visible at the top of the "My Benefits" section. The banner that shows valuable resources was linked to the TRICARE Smart Site, which is a repository of useful documents like the TRICARE handbooks. When it was pointed out that beneficiaries may not realize the purpose of the Smart Site, the link was renamed. Adding the word "publications" and making the top banner wider have made it easier for beneficiaries to find the handbooks and other documents they need. TRICARE officials say they can make the Web site even better with the continued help of their beneficiaries. "We need people who visit the Web site to keep giving us that input, and to keep us on our toes," MG Granger said. "We owe them the simplest, most trouble-free access to their benefit information and with their help we'll keep improving." Officials hope that every Web site visitor who had difficulty or has a suggestion will go to www.tricare.mil/websitefeedback and leave a detailed message, so the Web team can work on the problem. They are listening, and eager to hear what beneficiaries have to say.