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Finance FAQs featured on Air Force Portal, ease transition

  • Published
  • By Senior Airman Emerald Ralston
  • 92nd Air Refueling Wing Public Affairs Office
FAIRCHILD AIR FORCE BASE, Wash. --  The 92nd Air Refueling Wing Comptroller Squadron is undergoing many changes and will be transitioning many of the CPTS' day-to-day duties to a call-center which is located at Ellsworth Air Force Base, SD. That means there will be many changes to the operations in the CPTS here.
To ease the transition and work around the reduction of hours, there are other resources for questions Airmen may have regarding their pay and finances. 

The Air Force Portal is a resource for these inquiries. Upon logging in to the Portal, users can find a blue bar toward the top of the screen. Under the 'Life and Career' button is a section called Money and Finance Central - this is where 180 frequently asked questions about financial services can be found. 

"The FAQ section is easy to navigate and features the top 25 FAQs on the front page, and has a total of 180 FAQs to choose from," said Master Sgt. John Green, 92nd CPTS. "The FAQs provides 24/7 answers to pay, travel, retirement and separation questions and are designed to improve customer service while reducing the workload at base-level financial services offices. Airmen are encouraged to use this resource prior to calling their FSO." 

Listed below is more information regarding the FAQs: 

How do the FAQs support the FSOs?
- FAQs provides FSO customers with a way to find answers to pay, travel and retirement/separation questions anytime, anywhere
- FAQs in addition to the existing WSS applications (MyPay, LeaveWeb, defense travel service, CASH Forms-lite) support customer self service reducing the number of calls to the FSO 

Why are FAQs an important tool?
- FAQs provide a consistent and standard customer experience regardless of where and when customers seek services 

What is the range of content covered by the FAQs?
-User types: Active Duty, Reserve, cvilian
-Pay topics: Base pay, allowances, debts, allotments, entitlements, leave
-Travel topics: Permanent change of station, temporary duty, accruals, vouchers, deployments
-Retirement and separations Topics: PCS, base pay, entitlements, leave, debts

"All of these Web self service initiatives are designed to help with the transition to the Air Force Financial Services Center," Sergeant Green said. "In the future, Air Force members can expect to do all of their financial related business from his or her own desktop and be able to call the Air Force Financial Services Center directly when needed."